Program Management as a Service: MSP Edition

Derive more value out of the service
Establish and maintain a better partnership with your MSP
Obtain additional insight into day-to-day operations
Access and adopt to the latest technologies

Common Challenges with Managed Service Providers

You are not alone, it happens to everyone that uses an MSP

Communication Issues

MSPs often speak their own language which can cause miscommunication internally and with the business.

Service Delivery

Service delivery can be inconsistent resulting in a different experience for different users. A lack of support in key areas can result in poor service delivery and ignoring support trends can cause larger issues down the road.

Security and Compliance

Misprioritized proactive security measures and inadequate understanding and support of regulatory compliance can leave businesses vulnerable to future problems.

Operational Efficiency

Lack the internal accountability, controls and procedural documentation and lack of strategic oversight or being too reactive can cause frustration for the business. Struggles adapting to market changes – Investing in new technologies or adjusting their services can leave your business falling behind.

Sales & Upsell Pressure

Constantly trying to upsell you on additional services while they don’t understand your business as well as they should leaves you wondering what you're paying for.

About our Program Management as a Service: MSP Edition

Initial Assessment

Provides an understanding of what your company is expecting today from your managed services providers and what is possible in the future.

Ongoing Oversight

Providing ongoing management of managed services providers with regular touchpoints with the vendors and your company.

Additional Services

Program Governance: Develop and oversee policies and procedures for your critical technology initiatives.

Crisis Management: Oversee critical unplanned technology events in your organization.

Hear what our experts are saying:

 

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Meet NeuEon’s Founder, Peter Karlson

Peter Karlson is the founder of NeuEon, building the company into a thriving consultancy with a broad line of services connecting business and technology to help organizations maximize value. Peter’s expertise, passion, and collaborative approach have built strong, lasting client connections.