Program Management as a Service: MSP Edition

Managed Services Providers (MSPs) can be a valuable tool in helping organizations manage their technology and security. Like any technology or business initiative, MSPs require management, oversight and guidance to ensure they align with the needs of the business but they often fall short in these areas.

That is where NeuEon steps in and has helped dozens of our clients get the most out of their MSP relationship. Our best practice approach allows organizations like yours to get higher customer satisfaction and consistent service levels from your MSP. This allows our clients to focus on what they do best, growing and managing your business and priorities.

Our decades of experience selecting, managing, and guiding MSPs for our clients, from national to the regional and local vendors, can help you:

I relied on NeuEon as our translators of what I needed from the vendors.

Jennifer Holme, Former Chief of Staff, VentureWell

We knew our operations but NeuEon really knows the technical and it was a great marriage between the two to counterbalance ... they also have a pretty good business and operational sense so it was really a good partnership.

Michael Robinson, Chairman, RogersGray Insurance

I felt confident that they could provide us with their technical leadership.. they had not just the technical acumen but they understand the business side of things

John Kimball, former CEO, Convention Data Services

There's quite a scope in terms of their abilities... a lot of different skillsets and depths

Michael Robinson, Chairman RogersGray Insurance

We have plenty of technical people, it was just the leadership piece we needed from NeuEon

John Kimball, former CEO, Convention Data Services

Derive more value out of the service

Establish and maintain a better partnership with your MSP

Obtain additional insight into day-to-day operations

Access and adopt to the latest technologies

Common Challenges with Managed Service Providers

You are not alone, it happens to everyone that uses an MSP

Communication Issues

MSPs often speak their own language which can cause miscommunication internally and with the business.

Service Delivery

Service delivery can be inconsistent resulting in a different experience for different users. A lack of support in key areas can result in poor service delivery and ignoring support trends can cause larger issues down the road.

Security and Compliance

Misprioritized proactive security measures and inadequate understanding and support of regulatory compliance can leave businesses vulnerable to future problems.

Operational Efficiency

Lack the internal accountability, controls and procedural documentation and lack of strategic oversight or being too reactive can cause frustration for the business. Struggles adapting to market changes – Investing in new technologies or adjusting their services can leave your business falling behind.

Sales & Upsell Pressure

Constantly trying to upsell you on additional services while they don’t understand your business as well as they should leaves you wondering what you're paying for.